Ways to Increase Customer Retention And Why It’s Important
We know now that retained customers have higher lifetime value and are more profitable for our business. As we head into the new year, make it a New Year’s resolution to focus on building and maintaining long-term relationships with your customers, delivering excellent service, taking advantage of customer feedback, offering customer loyalty programs, ensuring your product quality is competitive, and improving employee happiness to retain more customers in the long run.
Managing From Core Values
In my “Guide to Company Core Values” course, I talk about how when our values are integrated into the different operations of a business, we build stronger, healthier businesses. This requires a little strategic planning away from the day-to-day operations. I know, I was reluctant to take that precious time away too. However, I have a story to share.